FAQ
Do you ship to my country?
Yes, we do ship to your country! We offer free world wide shipping 🌍
How long is the delivery time?
• EUROPE: 7-12 Business Days
• US & CANADA: 7-14 Business Days
• AUSTRALIA & NZ: 7-16 Business Days
• SOUTH AMERICA: 7-16 Business Days
• MIDDLE EAST: 7-16 Business Days
• CENTRAL ASIA: 7-16 Business Days
• EAST ASIA: 7-16 Business Days
*Delivery Times may differ from location to location, due to regional or external circumstances.
Shipment Provider: DHL, FEDEX, UPS
How should be the quality of the picture that I upload be?
The better the quality, the easier it is for our artists to work. It is important that you do not upload any black and white or sepia photos. Even photos with strong filters, screenshots and photographed photos are not very suitable as a template. If the quality and type of the photo is not sufficient, we will contact you.
How should be the quality of the picture that i upload be?
The better the quality, the easier it is for our artists to work. It is important that you do not upload any black and white or sepia photos. Even photos with strong filters, screenshots and photographed photos are not very suitable as a template. If the quality and type of the photo is not sufficient, we will contact you.
How does the product look?
We produce a real trading card for you. The Poképaw card has the same size like regular trading card games and are produced in the same way (6,3 x 8,8cm). Your Poképaw card includes a free protection cover.
How can I pay?
PayPal, Master Card, Visa, American Express, Google- & Apple Pay, GiroPay and local payment provider e.g. Klarna, SOFORT transfer.
How can I contact the support?
If you have more questions please do not hesitate to contact us via support@pokepaw.com